Policies 

Reservation Policy

Our goal is a customized experience for each guest. To ensure the top level of service, an in-person consultation is included in every new guest service appointment. As part of our hair consultation experience, your stylist will reach out to you prior to your first visit to say hello and gain insight into your hair goals. Our providers strive to not only learn about your hair but create a look that fits your lifestyle as well.  As we value your time and the time of other guests, all new guest reservations require a credit card upon booking. Please refer to our cancellation policy if you need to reschedule or cancel your reservation. All services will require a deposit if there is more than one last minute cancellation. Extended specialty color services, major color corrections, straightening services, and extensions require a consultation and a 50% deposit of the anticipated amount. All deposits are non-transferable and non-refundable. These appointments must be canceled 72 hours before your initial appointment. Anything after that you will lose your deposit and will be charged a 50% fee of the anticipated service amount at your service provider’s level.



Media and Social Media 

I give permission to Ccolab Artistry to use and post for social media, press, or contest, unless otherwise disclosed not too. Please always tell your stylist if you are not comfortable with your face being in the photos, we completely understand and always want you to be comfortable. 



Services

Our services are provided by highly educated stylists, by agreeing to these terms you are giving your stylist full permission to perform these services and understand that it may take multiple sessions to achieve the results you are looking for. Safety is our top priority. The questions we will ask  are important questions we need answered to know and understand your hair to best prepare your hair and ensure a safe color process. By signing this I give permission to Ccolab artistry and promise to them I am providing all information needed to provided a safe color process. If i do not follow the directions given by my stylist before during and after these color processes I release any charge, suit, claims of any kind. 


Pricing 

Prices all vary depending on stylist, clients hair and end results. All of our prices are listed as starting prices as they vary depending on each clients hair and end goal. We do not give refunds. We do want to provide our guest a comfortable top notch service and we want to always make sure you love your hair. We communicate very clearly if there is anything you are unhappy with to communicate this with us within 1 week after your services so we can make any adjustments to your hair to always make sure you love your hair. If you do not provide us with these details after 1 week from your appointment you will be charged as a new service. 


CANCELLATION POLICY

We strive to provide our guests with the highest quality service and therefore must protect the time of our service providers and respect other guests’ scheduled appointment times. Our cancellation policy is as follows: 

  1. CREDIT CARDS: All services are by appointment only, and reserved by a credit card. If you are a current guest and do not have a credit card on file, you will need to add a credit card in order to book any future appointments at Ccolab Artistry 
  2. 48 HOURS: We kindly ask for a 48-hour cancellation notice for all salon services. Anything after 48 hours is harder for the service provider to book and cancelled same day would entail a cancellation fee that will be charged to the card on file.
  3. SAME DAY CANCELLATIONS: 
  4. 1st SAME DAY CANCELLATION will be subjected to pay 50% of the service cost
  5. 2nd SAME DAY CANCELLATIONS will be subjected to pay 100% of the service cost
  6. EXTENSION / TEXTURE CANCELLATIONS must be before the 72 hour window. Anything after that you will lose your deposit and will be charged 50% fee of the anticipated service amount at your service provider’s level. 
  7. Same day is from midnight until scheduled appointment time. Guests who cancel the same day of the service will have a notation made in their file and receive an email outlining CCOLAB ARTISTRYS cancellation policy, and will be subject to required deposits on future appointments. We understand emergencies happen, so in these rare cases cancellation charge waivers will be reviewed and decided upon by management. In cases of inclement weather where school systems close early or roads are deemed unsafe for driving, we will waive the same day cancellation fee. 
  8. NO SHOWS: If you no show for your appointment, without contacting the salon, you will be automatically charged 100% fee of the anticipated service amount at your service provider’s level and will be required to make a deposit of 50% of the service amount for your next appointment reservation. 
  9. DEPOSITS: Any guest who cancels the same day more than 2 times will be required to put a minimum of a 50% NON-REFUNDABLE deposit for every future appointment. 
  10. RIGHT TO SERVICE: Service providers reserve the right to refuse service for guests with excessive or subsequent last-minute cancellations or no shows. 

Late Arrivals

At Ccolab Artistry your time is our top priority. Being on time is greatly appreciated to ensure a consistent and top notch service, as well as a courtesy to other guests who come after you. Please note late arrivals may be subject to a shortening of service offerings or a rescheduling of your appointment. 

Guarantee of Service

If you are not satisfied with the quality of any service please notify us within 1 week and we will consult with you to determine how we may adjust your service accordingly. No refunds or credit for services will be given, but our artists’ top priority is 100% happy guests and to ensure your satisfaction with your service results.

Gratuity

Gratuity is not included in any services, packages, or gift cards. As always, gratuities are always appreciated. Venmo or Cash is preferred.

Retail Product Returns & Exchanges

We understand not every product recommendation will make it to your top 10 list. We accept any unopened, un-used products within 14 days of purchase for a full refund in the original form of payment. Any open products can be exchanged for salon credit within 30 days. Unless defective, all used brushes, combs, or hard tools may not be returned. 

Confidentiality/Privacy Policy

We know privacy is equally as important to you as it is to us. Ccolab artistry will not share or sell guest information to any outside party, and collection of personal information is for client profile services only. Online bookings are through a secure site and credit card information is never stored or visible in client profile. Personal data collected is for information notification such as email and text confirmations, generic feedback purposes, and for general statistical analysis of use of the site and user improvements.

Accepted Forms of Payments

Visa, Mastercard, Discover, American Express, Apple & Google pay, and cash. We do not accept personal checks or money orders.